design

Norton Optimization

Norton product landing page and the checkout

Reselling Norton in Yahoo Property

The current Yahoo purchase checkout interface is functional but not optimal. Requiring users to sign in before navigating to the checkout makes the process more challenging, and a lengthy checkout page increases the likelihood of users abandoning their purchases. The lack of clear guidance on payment options and a summary of the purchased items is also suboptimal. Our goal is to streamline the user experience, enabling quick product purchases directly from the product landing page to minimize subscription time.

Norton previous design
Current Norton landing page design on Mobile

New design concept

The design mentioned above offered scant information about the product, falling short of adequately informing the consumer about its attributes. Additionally, during the sign-in process, it repeatedly displayed the product headline to notify the user of their purchase. Incorporating statements that articulate why a consumer should choose to purchase Norton from Yahoo and outlining the benefits of acquiring the product is crucial. Furthermore, building trust in our product from the consumer’s standpoint is of paramount importance. Streamlining the checkout process with various payment methods provides users with better choices. The confirmation step assures the user of their purchase details and billing information.

Updated design
New design concept with a better UI

In close collaboration with the product managers, I engaged in numerous iterations of ideas and concepts to address the aforementioned challenges. The paramount objective of our website is to yield tangible outcomes: to drive conversions and bolster sales, encompassing transactions, leads, checkouts, and other pivotal metrics aligned with our objectives.

Norton checkout flow

Prototype for the sign in process

Employing a tool called Protopie, I developed a straightforward prototype for practical demonstration. The pivotal step now is to execute A/B tests to evaluate the viability of this concept and subsequently implement refinements to the existing purchase flow.

Some screenshots

Norton checkout
  • checkout page
  • checkout on desktop
  • confirmation
  • checkout on mobile

A/B testing concepts video

This video showcases three concepts for a multivariate test.

Thanks to Arlo Rose who helped to put this video together to show the overview

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